Privacy Policy

Last updated: May 29, 2025

1. Introduction

Topicer ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our content creation and management service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

2.1 Information You Provide to Us

Personal Information: When you register for an account, we collect your name, email address, business information, billing address, and other contact information necessary for providing our services.
Account Information: Information related to your account, including your username, password (stored in encrypted form), profile settings, subscription details, and account preferences.
Content Data: The content you create, upload, or store through our service, including text, images, documents, templates, and any other materials you provide while using our platform.
Integration Data: Information from third-party services you connect to your Topicer account, such as social media accounts, content management systems, analytics platforms, or other business tools.
Payment Information: When you subscribe to our paid services, we collect payment details, transaction information, and billing history. Full payment card details are processed by our secure payment processors and are not stored directly on our servers.
Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of your message, attachments you may send, and any other information you choose to provide.

2.2 Information We Collect Automatically

When you visit, use, or navigate our platform, we may collect certain information automatically, including:

Device and Usage Information: We automatically collect device information (such as your device ID, operating system type and version, device manufacturer and model, browser type, screen resolution) and information about your visit including the website you came from, pages you viewed, time spent on pages, links clicked, and conversion information.
Location Information: We collect information about your approximate location derived from your IP address.
Log Data: Our servers automatically record information including your IP address, browser type, referring/exit pages, operating system, date/time stamp, clickstream data, and system configuration information.

3. Cookies and Similar Technologies

Topicer uses cookies, local storage, and similar technologies to enhance your experience on our platform.

3.1 Cookies

Cookies are small text files that are stored on your device when you visit our website. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them or they expire) for the following purposes:

Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work without them.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

3.2 Local Storage

We use local storage technologies (including HTML5 localStorage and IndexedDB) that provide similar functionality to cookies but can store larger amounts of data. In particular, we use local storage for:

User Preferences: Storing your preferences and settings to personalize your experience.
Authentication: Maintaining your login session so you don't have to log in every time you visit our platform.
Content Drafts: Temporarily storing content drafts to prevent data loss during editing sessions.
Performance Optimization: Caching certain data to improve loading times and overall performance.

3.3 Managing Your Cookie Preferences

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via the support pages of your browser:

Please note that limiting or blocking cookies may impact your experience of our website, as some features may not function properly.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

Providing, maintaining, and improving our services, including developing new features and functionality
Processing and completing transactions, managing your account, and sending related information including confirmations, invoices, technical notices, updates, security alerts, and support messages
Responding to your comments, questions, and requests, and providing customer service and technical support
Personalizing your experience and delivering content relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message
Analyzing usage patterns and trends to improve our website, products, and services, marketing, customer experiences, and business operations
Monitoring and analyzing the effectiveness of our promotional campaigns and conducting research and surveys
Detecting, investigating, and preventing fraudulent transactions and other illegal activities, protecting the rights and property of Topicer and others, and enforcing our agreements
Carrying out any other purpose described to you at the time the information was collected

5. Data Security and Protection

At Topicer, we take the security and protection of your data extremely seriously. We have implemented comprehensive technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5.1 Data Encryption

We employ industry-standard encryption technologies to protect your data:

Transport Layer Security (TLS): All data transmitted between your device and our servers is encrypted using TLS protocols, ensuring that your information cannot be intercepted during transmission.
At-Rest Encryption: Your data is encrypted when stored on our servers using AES-256 encryption, one of the strongest encryption standards available.
Password Protection: User passwords are hashed and salted using strong cryptographic algorithms, meaning we never store your actual password.

5.2 Infrastructure Security

Our infrastructure is designed with security as a priority:

Secure Data Centers: We host our services in state-of-the-art data centers that maintain strict physical security controls, including 24/7 monitoring, biometric access controls, and redundant power systems.
Network Security: We employ firewalls, intrusion detection systems, and regular network security scans to protect against unauthorized access.
Regular Backups: We perform regular encrypted backups of your data to prevent data loss in case of system failures.

5.3 Operational Security

Access Controls: We implement strict access controls and the principle of least privilege, ensuring that only authorized personnel have access to personal data, and only to the extent necessary to perform their job functions.
Security Monitoring: We continuously monitor our systems for suspicious activities and potential security breaches.
Vulnerability Management: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
Security Training: Our staff undergoes regular security awareness training to ensure they understand and follow best practices for data protection.

5.4 Incident Response

In the unlikely event of a data breach, we have a comprehensive incident response plan in place to:

Quickly identify and contain the breach
Assess the impact and risks associated with the breach
Notify affected users and relevant authorities as required by applicable laws
Take corrective actions to prevent similar incidents in the future

While we implement these security measures to protect your personal information, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of your account credentials and for ensuring that your personal devices are secured against unauthorized access.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

Right to Access: You can request copies of your personal information.
Right to Rectification: You can request that we correct inaccurate information.
Right to Erasure: You can request that we delete your personal information.
Right to Restrict Processing: You can request that we restrict the processing of your information.
Right to Data Portability: You can request the transfer of your information.

7. Third-Party Services and Links

Our platform may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

We may use third-party service providers to help us operate our business and the platform or administer activities on our behalf. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you wish to request that we no longer use your information to provide you services, please contact us at [email protected]. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

10. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]

Address: Topicer Inc., 123 Innovation Way, Suite 500, San Francisco, CA 94103, USA

For California residents: Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information. Please see our CCPA Privacy Notice for more information about these rights and how to exercise them.

For EU/EEA residents: If you have any concerns about how we process your personal data, you have the right to lodge a complaint with your local data protection authority.